What is an AI dialer?

Software that uses AI on outbound calls. Some AI dialers place the call and hold the conversation with an AI voice agent. Others help a human rep: transcribing the call, filling in the record and suggesting what to say. VocalLabs offers both: AI agents for calls that follow a script, and the Vocallabs Dialer desktop app for reps.

Is the Vocallabs Dialer a power or predictive dialer?

No. It is a native desktop softphone for macOS and Windows: keypad, contacts, inbound and outbound calls, live transcripts, AI data collection, call history and a live call copilot. Reps place each call themselves. For calls at volume with no rep waiting, use VocalLabs AI agents.

What is the difference between power dialer software and a predictive dialer?

A power dialer dials one number per available rep, the next as soon as the rep is free. A predictive dialer dials several numbers per rep and routes whoever answers to the next free rep, which raises the pace but risks abandoned calls. In the US, abandoned calls are capped at 3% of live-answered telemarketing calls per campaign, measured over 30 days.

Is an AI dialer good for cold calling?

For scripted first conversations at volume, yes, within the rules. In the US, the FCC treats AI voices as artificial voices under the TCPA, so consent, calling-hour, do-not-call and identification rules apply. For calls that need judgment, put a person on the Vocallabs Dialer.

How much does the Vocallabs Dialer cost?

The app is free to download. Calls use your Vocallabs account and its calling credits and numbers, the same account you use across the platform.

Can it work as a call center dialer for a whole team?

Each rep runs the app on their own Mac or Windows machine, signed in to your Vocallabs account, with your numbers and agents synced. For campaigns where no rep needs to be waiting, AI agents scale to thousands of concurrent calls.

AI dialer

An AI dialer that calls, or helps your reps call.

An AI dialer can mean two different things. In one, an AI voice agent places the outbound call and holds the conversation itself. In the other, a person makes the call and AI works beside them: transcribing, filling in the record, suggesting what to say next.

VocalLabs does both. AI agents run outbound campaigns across thousands of concurrent calls. The Vocallabs Dialer is a free desktop app for macOS and Windows that gives your reps live transcripts, AI data collection and a live call copilot. It is a softphone, not a predictive dialer.

Set up AI outbound calling Download Vocallabs Dialer

AI agents: thousands of concurrent calls · Vocallabs Dialer: macOS 14+ & Windows 10/11 · SIP, WebRTC, PSTN · Numbers in 50+ countries

Vocallabs Dialer

DialerMy number: Cosmic VoiceAvailable

RecentMissed3

AAarav+91 ••••• ••10Yesterday↗
MMeera+91 ••••• ••17Yesterday↗
RRohan+91 ••••• ••24Tue↙
KKavya+91 ••••• ••31Tue↗

System checkReady

Microphone: MacBook Pro Mic
Speakers / headset: AB13X USB Audio
Internet connection: Connected

Preview, power, predictive, AI: how each outbound dialer works.

Dialer types

Every outbound dialer answers the same two questions: who decides when the next number is dialed, and who is on the line when it connects.

How preview, power, predictive and AI agent dialers place calls, who speaks first, and what each is suited to
	Preview dialer	Power dialer	Predictive dialer	AI agent dialer
How it dials	The rep reviews the record, then clicks to call	Dials the next number as soon as the rep is free, one line per rep	Dials several numbers per rep, timed to when a rep is predicted to be free	The AI agent dials and holds the conversation; no rep is waiting
Who speaks first	The rep	The rep	The rep, once an answered call is routed to them	The AI agent
Live conversations at once	One per rep	One per rep	One per rep	As many as the campaign needs
Suited to	Complex, high-value accounts	Steady lists worked by a team	Large lists where many calls go unanswered	Repeatable calls at volume: lead follow-up, qualifying, reminders
Watch for	A slow pace	Pace capped by headcount	Abandoned calls; US rules cap them at 3% of live-answered calls per campaign, over 30 days	Consent and disclosure rules for artificial voices

Category-level descriptions; products vary. Abandonment limit: 47 CFR § 64.1200(a)(7), as of Oct 2026. · Source: eCFR, 47 CFR § 64.1200

A rep’s call in the Vocallabs Dialer.

Sample call

For calls a person should make, the Vocallabs Dialer keeps the rep on the conversation. The transcript writes itself, the fields fill in from what the customer says, and the copilot suggests the next line.

Live call · transcriptVocallabs Dialer · outbound

Human00:00
Hi Megan, this is Chris from Northbridge Lending, about the refinance quote you requested yesterday. Is now a good time?
Caller00:07
Yes. Mostly I want to know if I can lower my monthly payment.
System00:11
Field captured · goal: lower monthly payment
System00:12
Copilot · Ask the current balance and rate
Human00:14
Let’s look. Roughly what is the balance, and what rate are you paying now?
Caller00:19
About 310,000, at 7.1 percent.
System00:23
Fields captured · balance: 310,000 · current rate: 7.1%

Live transcripts: The conversation transcribed per speaker as it happens, so the rep listens instead of taking notes.
AI data collection: The fields your campaign needs fill in from the conversation. The rep corrects rather than types.
Live call copilot: Suggests the next line from the live transcript while the customer’s pause is still open. Enabled per account.
Call history: Every call saved with its transcript, duration, outcome and collected data, searchable later.

What an hour behind a call center dialer costs.

Wages · US

A dialer makes a rep’s hour more productive. It does not change what the hour costs. These are US median hourly wages for roles that usually sit behind an outbound dialer, before benefits, management and tools.

Telemarketers: $17.04
Customer service representatives: $21.53
Bill and account collectors: $22.61
Sales representatives of services: $33.65

Median hourly wage, all industries, May 2025. Wages only; excludes benefits and overhead. · Source: U.S. BLS, Occupational Employment and Wage Statistics

Which AI dialer fits the call: agents or the desktop app.

Two options

How VocalLabs AI agents and the Vocallabs Dialer desktop app compare for outbound calling
	VocalLabs AI agents	Vocallabs Dialer
Who talks	The AI agent	Your rep
Good for	Repeatable calls at volume: lead follow-up, qualifying, reminders, renewals	Calls that need a person: negotiation, complex sales, sensitive conversations
How calls are placed	The agent dials the campaign list itself	The rep dials from the keypad or contacts. Not a power or predictive dialer
Scale	Thousands of concurrent calls, auto-scaled	One call per rep; inbound and outbound in the same app
AI on the call	Holds the whole conversation, in 20+ languages	Live transcripts, AI data collection, live call copilot
Runs on	SIP, WebRTC or PSTN; local and toll-free numbers in 50+ countries	macOS 14+ or Windows 10/11, on your Vocallabs account
Cost to start	Quoted on your call minutes	Free app; calls use your account credits

Many teams use both: AI agents for the volume, reps for the conversations that need a person.

What to look for in a dialer for cold calling.

Checklist

Whichever dialer you choose, these are the things that keep a cold calling program working and within the rules.

01Registry and suppression checksNumbers checked against the national registry and your own suppression list before every dial.

02Calling windowsCalls held outside permitted local hours, per region.

03DisclosureYour company named at the start of the call; an AI agent says it is an AI.

04Opt-out handlingA spoken “do not call” written back and honored in every later campaign.

05CRM write-backOutcome and fields in Salesforce, HubSpot, Zoho or LeadSquared, without retyping.

06Call audioEcho cancellation and an adaptive jitter buffer, so the customer hears the rep, not the network.

07Local numbersLocal and toll-free numbers in 50+ countries, provisioned from one console.

Start with either, or both.

How it works

01
Sort your calls
List the outbound calls that follow a script: new-lead follow-up, qualifying, reminders, renewals. Those go to AI agents. The rest stay with reps.
02
Set up the agent campaign
Upload or connect the list, write the conversation, set calling windows and where meetings go. Run a small slice first and read the transcripts.
03
Install the Vocallabs Dialer
Download the free app for macOS 14+ or Windows 10/11 and sign in with your phone number and a one-time code. Numbers and agents sync automatically.
04
Review every call
Agent calls write outcomes and transcripts back to your CRM. Dialer calls are saved in call history with transcript and collected data.

Questions buyers ask first.

FAQ

Agents for the volume. Reps for the judgment.

Tell us which calls you make, how many, and which need a person. We will set up AI agents for the scripted calls and get your reps on the Vocallabs Dialer for the rest.

AI agents · Vocallabs Dialer for macOS & Windows · CRM write-back · SIP, WebRTC, PSTN

Set up AI outbound calling Download Vocallabs Dialer

An AI dialer that calls, or helps your reps call.

Preview, power, predictive, AI: how each outbound dialer works.

A rep’s call in the Vocallabs Dialer.

What an hour behind a call center dialer costs.

Which AI dialer fits the call: agents or the desktop app.

What to look for in a dialer for cold calling.

Start with either, or both.

Sort your calls

Set up the agent campaign

Install the Vocallabs Dialer

Review every call

Questions buyers ask first.

Agents for the volume. Reps for the judgment.

Ready to launch your own voice AI brand?

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