Pricing Policy

We may offer free trials, free plans, or demo access for selected services.

During a free trial:

• Limited features or usage may apply
• Trial validity is shown on the pricing page or dashboard
• We may ask for payment details to activate trials (if required)
• Once the trial ends, your account may be downgraded, paused, or converted to a paid plan depending on your selection

All payments are processed securely through trusted third-party payment providers.

You may be billed based on:

• Subscription-based billing (monthly/yearly)
• Usage-based billing (per minute / per API request / add-ons)
• One-time purchases (if applicable)
• Payments must be completed before accessing paid features

If you subscribe to a recurring plan, your subscription may auto-renew at the end of each billing cycle unless you cancel before the renewal date.

You can manage or cancel your subscription anytime from:

• ✅ Your VocalLabs Account Dashboard
• (or by contacting our support team)

You can upgrade or downgrade your plan anytime.

Upgrading:

• New plan benefits may start immediately
• You may be charged a prorated amount depending on the billing cycle

Downgrading:

• The downgrade may apply at the next billing cycle
• Some features may become unavailable immediately or after the cycle ends

Each plan may have usage limits such as:

• Voice minutes
• Number of conversations
• Team members
• Storage / data retention
• Integration access

If you exceed your plan limits:

• Your service may pause temporarily
• You may be asked to upgrade
• Additional charges may apply (only if clearly mentioned)
• We reserve the right to enforce fair usage to maintain platform quality

Refund eligibility depends on the plan type and usage.

General Refund Rules:

✅ Refunds may be considered if:

• You were charged incorrectly
• You faced a technical issue preventing service usage
• A duplicate payment occurred

❌ Refunds are generally not provided for:

• Change of mind after using the service
• Partially used subscription periods
• Missed cancellation before renewal
• Overuse beyond plan limits

If you believe you qualify for a refund, contact us within 7 days of the payment date.

You may cancel your subscription anytime. Cancellation will stop future charges.

After cancellation:

• You can continue using the plan until the end of the billing cycle (unless mentioned otherwise)
• Your account may be downgraded to a free plan (if available)

Depending on your location, taxes may be added to your invoice, such as:

• GST / VAT / Service Tax

The final payable amount will be shown clearly at checkout.

VocalLabs may update pricing from time to time. If pricing changes affect your plan:

• We will notify you before renewal (where required)
• Your continued use after renewal confirms acceptance of updated pricing

If you have questions about pricing, billing, refunds, or plans, contact us:

Email

[email protected]

Phone

+91 91825 17283